Add-OnsĪs aforementioned, Zoho support can be a paid extra if you need it to be open 24/7 and via more channels. There is also a money-back guarantee offer during the first 45 days of your yearly plan. Local taxes are extra, and you do get a free trial, if you want. This could be good for you, or overwhelming if you already rely on other web apps and SaaS. So you can see how getting started with Zoho CRM for free is a gateway to the whole ecosystem of business tools that Zoho offers. What’s interesting, for instance, is that Zoho CRM doesn't offer much in the way of email marketing – presumably because they don’t want to cannibalize its Campaigns product (which is dedicated to email marketing).
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